Committed to caring about the environment
Our Quality Standards & Environmental Recognition
All of our hotels are committed to quality standards and helping the environment. We have strict controls and policies in place for both quality and environmental management.
We are proud to have ownership of several quality certificates which identifies our achievements to our customers and the environment.
ISO – 14001:2015
Our 3 hotels are certified to comply with the standard ISO 14001:2015. Thanks to the implementation of this system, resources and waste management has been improved and potential environmental effects from the hotels’ activity, whether direct or indirect, have been reduced.
EMAS – Compliant Environmental Management System
The Environmental Management System of the 3 hotels is certified in accordance with EMAS regulation (Eco-Management and Audit Scheme), since 2004, 2012 and 2015 respectively, thereby making a commitment to ongoing improvement, which is verified by means of independent assessment.
Q for tourism quality certificate
The ‘Q for quality’ is the trademark for quality in the Spanish tourism sector and it ensures quality, security and professionalism in all services.
The ‘Q for quality’ was granted to the three hotels, Jardines de Nivaria, Cólon Guanahaní and Roca Nivaria GH in 1999, 2000 and 2008 respectively, after undergoing a strict auditing procedure, thereby guaranteeing satisfaction for our clients.
ISO – 9001:2015
Our 3 hotels meet the ISO 9001:2015 standard. Thanks to the implementation of this system, all procedures by and between departments are optimised, thus securing a continuous improvement of services and facilities with the objective of achieving maximum satisfaction from our clients.
