FAQs

1. Is there a kettle in the room?
2. How far away is the beach from the hotel?
3. Does the hotel have room service?
4. How can I make special requests for my stay in the hotel?
5. Is it possible to book a certain room?
6. Is it permitted to bring animals to the hotel?
7. Does the hotel have facilities to celebrate an event?
8. How can I make a group reservation?
9. How much is a taxi from the airport to the hotel? How long does it take?
10. Is the hotel handicapped accessible?
11. Are there any rooms for smokers?
12. Is there a shuttle service from the hotel to the different golf courses?
13. Where is the hotel located?
14. How do I dress for the end of year gala?
15. Is there a dress code?
16. Is there access to the Internet or Wifi in the Hotel?
17. How do we receive information about offers and promotions of the hotel?
18. Is there parking at the hotel?
19. Is there a place where I can store my luggage, if my flight is later in the day?
20. Is it possible to check-out at a later time than the time given?
21. At what time do I have to leave my room?
22. At what time is check-in?
23. How can I change or cancel my booking?
24. I booked through a website which wasn't the website of the hotel. How can I change or cancel my booking? .
25. I forgot my booking number! What now?
26. Can I check my booking online? How?

1. Is there a kettle in the room?

   No, only after previous request.

2. How far away is the beach from the hotel?

   The hotel has direct access to Playa Fañabé and is 5 minutes away from Playa del Duque.

3. Does the hotel have room service?

   Yes, the hotel offers a 24 hour room service.

4. How can I make special requests for my stay in the hotel?

   In order to make a special request for your stay in the hotel, please contact us via rrpp.jdn@adrianhoteles.com.

5. Is it possible to book a certain room?

   We always take the special wishes of our guests into consideration and try our best to allocate the room you have asked for, but we can never promise the actual room number, as this is subject to availability.

6. Is it permitted to bring animals to the hotel?

   No, except guide dogs.
   

7. Does the hotel have facilities to celebrate an event?

   Yes, the hotel offers a variety of areas inside and outside for celebrations. To get more information, please check the weddings and events site on our homepage or contact us directly through info@adrianhoteles.com.

8. How can I make a group reservation?

   If you want to make a Group reservation, please contact info@Adrianhoteles.com.

9. How much is a taxi from the airport to the hotel? How long does it take?

   In order to check the prizes, distance and duration please consult www.tenerifetransfer.com.

10. Is the hotel handicapped accessible?

    Yes, the hotel offers rooms that are handicapped accessible and has also made all areas of the hotel accessible.

11. Are there any rooms for smokers?

    It is prohibited to smoke inside any of the rooms, only on the terrace or balcony of the rooms or outside, except in the areas that are marked as non-smoking.

12. Is there a shuttle service from the hotel to the different golf courses?

    No

13. Where is the hotel located?

    The hotel Jardines de Nivaria is located am Playa Fañabé, at the Costa Adeje in the South of Tenerife. It is 17km away from the International Airport Reina Sofía.

14. How do I dress for the end of year gala?

    At the end of year gala it is required for gentlemen to wear a tie and shirt and for ladies to wear an evening dress.

15. Is there a dress code?

    During breakfast and lunch it is not permitted to wear bathing clothes without a T-shirt, barefooted or wet.

    
    During dinner, gentlemen have to wear long pants, shirts with sleeves and closed shoes.

16. Is there access to the Internet or Wifi in the Hotel?

    There are computers with Internet access and also Wifi in the hotel, including all rooms.

17. How do we receive information about offers and promotions of the hotel?

    In order to keep up to date with the latest offers and promotions, subscribe to our email newsletter, like us on facebook, follow us on twitter and visit our website regularly.

18. Is there parking at the hotel?

    The hotel offers parking for all guests, either directly in front of the entrance of the hotel or in the basement garage.

19. Is there a place where I can store my luggage, if my flight is later in the day?

    The hotel provides you with room where you can store your luggage until your departure.

20. Is it possible to check-out at a later time than the time given?

    This is only possible when arranged previous to the check-out and always subject to availability.

21. At what time do I have to leave my room?

    Check-out is at 12.00 p.m..

22. At what time is check-in?

    Check-in is at 2 p.m..

23. How can I change or cancel my booking?

    If you booked through our website you are able to change or cancel the booking online. Click on the link under the box with your booking, where "change" or "cancel" booking is indicated and follow the steps.

    
    If you have booked through an angency or travel operator you will have to get in touch with them directly.

24. I booked through a website which wasn't the website of the hotel. How can I change or cancel my booking? .

    You need to get in touch directly with the contact of the website you booked through

25. I forgot my booking number! What now?

    The booking number is not neccessary for check-in. Proof of identity, you name and sir name are sufficient.

26. Can I check my booking online? How?

     

    Once your booking has been activated you will receive an e-mail with all the necessary information and details needed.